Basic Guidelines for Reopening Businesses

by in Telcom News & Events

While this may not be an exhaustive list, here are some key factors to consider:

Review official guidance.
Read and make sure you understand applicable federal, state and local orders, directives and guidelines, including information from OSHA and the CDC. These may include specific steps that businesses must take before resuming operations, and some may be industry and location-specific. The return-to-work process will likely occur in phases, with certain types of businesses permitted to resume limited operations before others are allowed to do so. If conflicts exist among directives and guidelines, consider consulting legal counsel. Each state and often each county within the state may have different interpretations of the phases and the rules to reopen in that jurisdiction.

Independently assess your situation
Even where they are permitted to allow employees back into the workplace, employers should independently assess whether it is safe to do so, including whether social distancing can be maintained. Employers may also want to consider having employees return to work voluntarily at first to help address employees’ needs and concerns. Or they might consider returning employees to the workplace in waves, starting with the most critical workers first.

Consider screening practices.
Consider various options for screening employees and visitors before they’re allowed to enter the workplace, such as temperature checks, COVID-19 testing and/or self-certifications (individuals checking their temperature at home, keeping a temperature log and staying home if their temperature is 100.4 or higher). Employers that intend to conduct COVID-19 testing will also need to evaluate which type of test to use, who will perform it, how it will be administered and the implications of various testing protocols, consulting local health officials when assessing the different options. Employers should also ensure consistency in applying their screening procedures to applicants and employees. In addition, make sure to treat screening results as confidential medical records.

Note: As of March 2020, the COVID-19 pandemic has met the direct-threat standard referred to above, according to the U.S. Equal Employment Opportunity Commission (EEOC). If the CDC and state/local public health officials revise their assessment of the spread and severity of COVID-19, that could affect whether a direct threat still exists and whether screening would be permissible. This means that guidance may shift as the crisis recedes, so employers should consider consulting legal counsel before implementing screening protocols.

Maintain social distancing.
Consider steps to maintain at least 6 feet between individuals in the workplace, adjusting the work environment and office norms if necessary. Options include, but aren’t limited to:

  • Allowing employees to telework whenever possible
  • Offering flexible work hours and staggered start times and shifts
  • Increasing physical space between employees at the worksite (for example, opening every other CSR station, or Help Desk, or cash register for your retail operations)
  • Putting up partitions between employees and or plexiglass barriers
  • Increasing physical space between employees and customers through physical barriers and/or demarcating 6-foot intervals with lines or X’s on the floor
  • Postponing nonessential in-person meetings or events
  • Prohibiting group gatherings in the workplace and limiting access to spaces where groups tend to gather, like the breakrooms
  • Implementing restrictions on business travel
  • Delivering services remotely or delivering products through curbside pickup or delivery
  • Discouraging handshakes
  • Discouraging sharing tools and equipment and food and drinks (get individual, single-serve condiments and disposable plates/cups for your breakroom areas)
  • Restricting visitors in the workplace (check your local jurisdictions on what the limit is for visitors/customers in your offices, and use sign in/out to keep track)

Designate a safety lead.
Make sure employees feel safe about returning to work. Consider designating a point person who will be responsible for workplace safety during the COVID-19 pandemic and ensuring compliance with federal and state occupational safety and health requirements. Tell employees what steps you have taken to protect them and whom they can contact if they have concerns. This might be your designated safety person, if you have one, or your Emergency Preparedness/Business Continuity lead person.

Train employees to practice good hygiene.
Train employees on safety protocols, and widely communicate ways to practice good hygiene. Such practices include the following:

  • Wear a mask where recommended.
  • Wash hands often with soap and warm water for at least 20 seconds.
  • Avoid touching your eyes, nose, and mouth.
  • Clean frequently touched surfaces (like doorknobs and countertops) with household cleaning spray or wipes.
  • Cover coughs and sneezes with a tissue or the inside of the elbow.
  • Stay home when feeling sick.
  • If you’re going into customers’ homes, wear a mask and gloves and use hand sanitizer/disinfectants as much as possible.

Signs available from the CDC can be posted as reminders to employees and visitors.

Thoroughly sanitize the workplace.
Consider more frequent cleaning and implement sanitary practices, including the following:

  • Disinfect and clean the workplace regularly.
  • Maintain and adjust HVAC systems, and increase ventilation.
  • Provide tissues and no-touch disposal receptacles.
  • Provide soap and water in the workplace.
  • Provide hand sanitizers for when soap and water isn’t available.

Provide masks and other protective equipment.
Some state and local jurisdictions have enacted emergency rules requiring individuals to wear face coverings in public and in certain businesses. Some also require employers to provide such equipment at the employer’s expense. Review applicable rules and assess whether employees need to or should wear cloth face coverings, surgical masks, shields, respirators or other protective equipment. Employers should ensure employees comply in the workplace, if applicable. Also consider training employees on how to properly use protective equipment.

Note: Depending on the job and the circumstances, employers may also be required to provide protective equipment under existing federal and state occupational safety and health regulations.

Require notice of potential exposure.

Employers may ask employees to notify them if they’ve been in contact with someone who has COVID-19. Also, at this time, the CDC is recommending that people who are close to someone with COVID-19, and develop symptoms of the virus, self-quarantine for at least 14 days. Spell out any notification rules or guidelines in a written policy, and continue to monitor guidelines for any changes in notification protocols.
Any employees who believe they’ve been exposed at work and then test positive should file a workers’ compensation claim. It will be coded to the COVID-19 and will be addressed per each state’s rules on determining if the specific details of the work exposure caused the illness and therefore would be a workers’ compensation claim. The very nature of a pandemic makes this extremely difficult in cases of employees testing positive unless they are first responders. However, each claim will be evaluated on the merits of that specific claim.

Prepare for potential employee concerns.
Employees may have concerns about returning to work during the pandemic. Those who refuse to report to work may have protections from adverse action. For example, under the Occupational Safety and Health Act, employees may have the right to refuse to work if all of the following conditions are met:

  • Where possible, they have asked the employer to eliminate the danger, and the employer failed to do so.
  • They genuinely believe that an imminent danger exists.
  • A reasonable person would agree that there is a real danger of death or serious injury.
  • There isn’t enough time, due to the urgency of the hazard, to get it corrected through regular enforcement channels, such as requesting an OSHA inspection.

Section 7 of the National Labor Relations Act, which grants employees the right to act together to improve wages and working conditions, may also come into play in this situation.

Consider surveying employees on their thoughts/concerns about returning to work. Also, remember that until Phase 3, vulnerable employees should continue to telework and reduce their exposure.

Provide leave as required.
Employees may be entitled to leave under federal, state and local rules for various situations related to COVID-19, even when the crisis begins to recede. For instance, if an employee works for an employer with fewer than 500 employees and is unable to work because their child’s school is still closed, they would be entitled to paid leave under the federal Families First Coronavirus Response Act. Review policies, procedures and supervisor training to ensure compliance with applicable federal, state and local rules on leave.

Provide reasonable accommodations.
The Americans with Disabilities Act and similar state laws require employers to provide reasonable accommodations to individuals with disabilities, unless doing so would impose an undue hardship on the employer. An employee with a disability that puts them at high risk for complications from COVID-19 may request a reasonable accommodation to reduce their chances of infection, such as asking to telework, for personal protective equipment or for paid or unpaid leave if their job isn’t conducive to telework. Additionally, if the employer requires employees to wear protective equipment, an employee who is unable to comply because of a disability may ask for an accommodation. Prepare to respond to such requests in compliance with applicable laws.

Develop protocols for symptomatic employees.
Develop procedures for situations in which an employee is showing symptoms of COVID-19 in the workplace. If an employee shows symptoms, separate them from other employees, send them home immediately and direct them to speak with their doctor. Additionally, notify other employees of possible exposure. When informing other employees, maintain confidentiality and don’t reveal who had the symptoms. Also, establish and communicate protocols for returning to work after being symptomatic, following CDC guidelines and applicable laws.

Conclusion:
Each workplace is different, so develop a plan for returning to work that is tailored to your particular circumstances, follows applicable guidelines and ensures safety for your employees, customers and clients.


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